Once you've completed your purchase, an order confirmation email will be sent to you. If you cannot locate it in your inbox, kindly check your junk mail or spam folders.
If you still can't find it, don't hesitate to reach out to us through our Contact Us form, and we will gladly re-send your confirmation email for your convenience and reference.
Can I amend my order?
If you have placed an order and would like to change something including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. If we haven't shipped your order yet we would be happy to change any details of the order.
Kindly note that as our McCarthy's team works hard to get your order sent as quickly as possible, we may not be able to cancel or update your order.
How do I pay with Klarna?
With Klarna you spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with the remaining two instalments scheduled automatically every 30 days. Learn more here.
Shipping & Returns
How much is shipping?
We offer free shipping on all Irish domestic orders over €100. Other wise our shipping rates can be found here.
What is your return policy?
At McCarthy's we always strive for you to be completely satisfied with your purchase. However, if for any reason you are not entirely happy with your purchase, you can return any product in its original condition for a full refund within 14 calendar days from the date of delivery.
Only one discount code can be used per order and cannot be combined with other promotions.
Do you offer gift cards?
Absolutely! We provide both physical and digital gift card options. Select either a physical gift card, (which will be shipped in hard copy) or a digital gift card (sent directly to the recipient's email). Choose your desired value, and please note that both digital and physical gift cards are non-refundable.
How does adding gift wrapping work?
We offer beautiful gift packaging for only €5.95 which you can select when you add your selected items to your cart or when you review your cart before purchase.
Your gift order will be packed in our standard packaging, placed in a signature gift box and wrapped with our monogrammed tissue paper.
If you would like to include a gift message in your parcel, please fill out the order notes section during checkout. Your message will be written on a branded note card or alternatively left blank for you to write your own message.
How to care for your Jewellery
Our top tips and details about how to take care of your treasured pieces can be found here.
How do I know which size ring/bracelet/necklace to buy?
We have created a handy guide to help you determine what size will best suit you and your needs.
If you didnt find the answer to your question please Contact Us we're happy to help! We aim to get back to any of your queries as quick as possible.